A lot has changed among businesses over the past few months because of the pandemic. Businesses started to adopt different company structures and safety regulations, as they needed to keep the workers socially distanced and healthy.
With that in mind, a lot of things changed for the auto transport companies as well. A lot of people were not using their cars or moving because of lockdown measures, and transport companies had to discontinue operations for a month or two.
Thankfully, since auto transport companies were judged as essential companies afterwards, carriers are allowed to work and continue delivering vehicles across the state.
Even though things are slowly going back to normal, they have adopted some changes in the way they communicate with customers, in the safest way possible.
Here is a thorough guide on how customers can talk to auto transport companies about their services that they need:
Call or chat online with an auto transport customer service agent
Even though a lot of customers are encouraged to call the customer service department for the best service, the company website for the transport company may have a chat option available.
There may also be a form online where you can provide information about your vehicle, such as weight, height, width, insurance information, and other necessary information to help the agent get the most details possible.
Make sure to tell the agent about any prior damages to the car and provide photos if they ask.
As mentioned before, calling can be a much better option for the customer, because the agent will ask all necessary questions, and provide all the information to narrow down the type of service you need.
Dropping off your vehicle
When dropping off your vehicle at the auto transport company, make sure the interior of the car and the outer door handles are thoroughly wiped clean for safety reasons.
Remove your personal possessions from the car, because these items may become lost or stolen, and they will not be covered by insurance.
When tipping the carrier, it is helpful to put the bills in an envelope as a courtesy, and have some hand sanitizer and masks on hand, just in case.
A lot of transport companies are going digital, and they may have changed their signing methods. Some may have paperwork emailed to you or you can access it through a smart phone, with an area you can sign the paperwork through a digital file.
This will definitely decrease risks and help the customers feel safe when receiving transport for their vehicle.
Picking up your vehicle
Picking up your vehicle from the transport drop-off center is not recommended during these uncertain times.
The best way to have your vehicle delivered is to pick door-to-door shipping. The transport carrier will drop off your car directly to your home, and they can even drop off keys to your door in the safest way possible.
For more safety, you can even wipe the car down with disinfectants after you receive your car.
Comments
Post a Comment